FAQs
General FAQs
How can we help you today?
I need a GP
We have many caring and dedicated GPs on our team! Please make an appointment to see one of our doctors, by calling the clinic direct or booking online.
I need a repeat script
I need a repeat referral
Happy to help! Please make an appointment to see your doctor for a referral – you can book online or over the phone. We provide both e-referrals and regular paper referrals.
I need a blood test
Happy to help! Please make an appointment to speak with a doctor for a referral for any tests; we have extended hours pathology collection onsite.
What are your services?
A detailed list of our current services can be found under the patient information section here.
What are your opening hours?
| Monday: | 8am – 8pm |
| Tuesday-Thursday: | 7am – 8pm |
| Friday: | 7am – 6pm |
Fees
| Consult Type | Fee | Medicare Rebate |
|---|---|---|
| Short Consultation | $62.65 | $43.05 |
| Standard Consultation | $85 | $42.15 |
| Long Consultation | $125.05 | $42.15 |
| Extended/Complex Appointment | $198 | $122.15 |
| Standard Telehealth | $62.95 | $19.60 |
| Long Telehealth | $86.20 | $42.85 |
| Afterhours (7-8am) | $97.95 | $55.80 |
| Afterhours Complex/Extended | $137.85 | $95.70 |
Who do I call when you're closed?
We are pleased to offer After-Hours consultations for non-emergencies. Call (03) 8844 0188 to book your appointment with our After-Hours coordinator. Our doctor will contact you at an appointment time of your choice, generally within 1 hour.
Our After-Hours service should not be used in emergencies or life-threatening illnesses or injuries. If you require emergency assistance, call 000 for immediate help.
I need a specialist
Happy to help! Should you require a specialist referral, please make an appointment to speak with a doctor. We can provide electronic referrals securely sent directly to the specialist of choice or regular paper referrals.
Telehealth FAQs
We have introduced Telehealth as a tool to assist us in delivering healthcare safely during the Coronavirus pandemic. We appreciate this is a little different to what our patients are used to, so we have developed some Frequently Asked Questions to help.
Please – do not neglect your health during this crisis! We are here to help manage all your health concerns safely.
What is Telehealth and how does it work?
What can my GP do by Telehealth?
Your GP can offer the same level of excellent healthcare via Telehealth that you have come to expect from our clinic. Our GP’s are still able to consult for the same medical conditions that they would normally review in person. The difference being you will first speak with your GP on the phone and they can then assess whether you require a face to face consultation. Prescriptions, referral letters, pathology and imaging referrals and medical certificates are still able to be issued, and many can be securely sent to you electronically.
How can the doctor diagnose me without actually doing a physical examination?
A vast amount of information can be gathered by speaking with a GP, whether it be via a face to face or telephone consultation. Research has shown that over 80% of diagnoses are made by taking a history from a patient and this can be achieved effectively and efficiently via a telephone consultation, whilst maintaining the same level of patient-centred care.
With this in mind, we of course recognise the limitations of a telephone consultation and that some patients require a review in person. Therefore, if your GP feels further clinical information is required, they will arrange for you to attend our clinic for a face to face assessment.
What equipment do I need to have a telehealth appointment with the doctor?
Who will my Telehealth appointment be with?
Book a telehealth appointment
COVID-19 FAQs
Coronaviruses are a large family of viruses known to cause respiratory infections.
These can range from the common cold to more serious diseases such as Severe Acute Respiratory Syndrome (SARS) and Middle East Respiratory Syndrome (MERS).
This new coronavirus originated in Hubei Province, China and the disease caused by the virus is named COVID-19.
What are the common symptoms of Coronavirus?
The symptoms of COVID-19 are similar to other colds and flus and include:
- fever
- sore throat
- cough
- tiredness
- difficulty breathing
You may also experience
- headache
- myalgia
- runny or stuffy nose
- anosmia
- nausea
- vomiting
- diarrhoea
How is the Coronavirus spread?
COVID-19 is most likely to spread from person-to-person through:
- close contact with a person while they are infectious or in the 24 hours before their symptoms appeared
- close contact with a person with a confirmed infection who coughs or sneezes
- touching objects or surfaces (such as door handles or tables) contaminated from a cough or sneeze from a person with confirmed infection, and then touching your mouth or face.
When out of your home it is even more important to practise good hand and cough/sneeze hygiene and social distancing.
You should:
- wash your hands frequently with soap and water for 20 seconds, before and after eating, and after going to the toilet
- cover your cough and sneeze, dispose of tissues and wash your hands
- avoid contact with others (stay more than 1.5 metres from people)
- exercise personal responsibility for social distancing measures.
Should I be tested for Coronavirus?
See the DHHS website for current advice.
Where are the local Coronavirus screening centres?
For a list of current screening centres and the one closest to you please visit the DHHS website.
Who needs to isolate?
For information about Isolation please visit the Health website for more information
Someone I live with is getting tested for Coronavirus. Should I self-isolate and also be tested?
If a household member is a suspected case, you may need to be isolated. See this page on the Health website for more information.
What does isolate in your home mean?
If you are required to isolate, your must stay at home to avoid the spread of the virus. You might also be asked to stay at home if you may have been exposed to the virus.
Staying at home means you:
- do not go to public places such as work, school, shopping centres, childcare or university
- ask someone to get food and other necessities for you and leave them at your front door
- do not let visitors in — only people who usually live with you should be in your home
You should stay in touch by phone and on-line with your family and friends.
What is social distancing?
Social distancing includes ways to stop or slow the spread of infectious diseases. It means less contacts between you and other people.
Social distancing is important because COVID-19 is most likely to spread from person-to-person.
For more information on social distancing, click here.
How is the virus treated?
There is no specific treatment for coronaviruses. Antibiotics are not effective against viruses. Most of the symptoms can be treated with supportive medical care.
How can I help prevent the spread of Coronavirus?
Practising good hand and sneeze/cough hygiene and keeping your distance from others when you are sick is the best defence against most viruses.
You should:
- Wash your hands frequently with soap and water
- Cover your cough and sneeze, dispose of tissues, and use alcohol-based hand sanitiser
- Wear a mask when you leave home
- Avoid contact with others (stay more than 1.5 metres from people)
- Follow up to date public health orders
- You must get tested and stay at home if you are unwell
- Exercise personal responsibility for social distancing measures.